Products

At Graffiti, we strive to ensure every piece meets your expectations in quality and style.

If you receive a damaged or incorrect item, you may request an exchange within 3/5 days of delivery, provided the product is unused, unwashed, and in its original condition with tags intact.

Please note that we do not offer refunds; however, eligible items can be exchanged for the same product in a different size or another item of equal value.

Graffiti reserves the right to reject any exchange request that does not meet our policy standards.

For assistance, feel free to contact our support team - we’ve got you covered.

WHERE CAN I RECEIVE MY ORDER?

You can receive it at a private address (home, work or a drop point), but never a post office box.

HOW LONG WILL MY ORDER TAKE TO ARRIVE?

Orders will be delivered in 7-9 working days in regular days and during sales it will be delivered in 9-11 working days.
Orders placed on Saturday and Sunday or any gazetted holidays will be sent for processing on the next working day. During rush hours or delays in verification of information, orders can face temporary delays.

Orders placed through online payment system have to go through a fraud status check and once cleared by our payment processor will be processed further.

Payments will be collected from the shipping address for all cash on delivery methods (COD). Once the order is shipped, you will receive an email contact tracking information, be sure to check junk/spam folders as well.

HOW MUCH IS SHIPPING COST?

FLAT Shipping 250 PKR will be charged on orders below 5000 PKR within Pakistan.

WHICH COURIER WILL DELIVER THE ORDER?

It depends on the delivery area and the type of shipment. When the order leaves our warehouse we will send you an e-mail with the courier information with tracking details.

WHAT HAPPENS IF I'M NOT AT HOME WHEN THE ORDER IS DELIVERED?

The order will be at the courier warehouse, Courier will call for the confirmation, and then it will be re-attempted. Order will be re-attempted twice and if not collected, order will be returned back to shipper

For swift responses, we advise our customers to reach out to us on Instagram & email.

Customer Support Is active from 11am to 6pm: (Monday to Saturday)

Instagram: @graffiti.pakistan

+92 336 9933994